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Sales and customer service

How can I get past the gatekeeper?

How can I get past the gatekeeper?

Proven strategies for getting through gatekeepers to win more meetings with decision makers. Originally published in Selling Power.

Editions

 
How can I turn a single sale into a long-term relationship?

How can I turn a single sale into a long-term relationship?

Learn how convert that one-time sale into a long-term relationship, and how to spot the opportunities and avoid the pitfalls along the way. Originally published in Selling Power.

Editions

 
The final stretch: How do I close the sale?

The final stretch: How do I close the sale?

Closing the deal is like the final stretch in a long race. You have come so far, but if you don't finish strong, you will lose everything. Here are some tips to help you go that extra mile. Originally published in Selling Power.

Editions

 
How can I upsell to improve my numbers?

How can I upsell to improve my numbers?

Then stay tuned to learn about the four types of customers, and which upselling strategies work best for each. Originally published in Selling Power.

Editions

 
Difficult customers: Which to keep and which to lose?

Difficult customers: Which to keep and which to lose?

Not all difficult customers are created equal. Some have the potential to be solid, long-term assets to your company, while others waste precious time and resources and should be quickly jettisoned. Here's a quick guide to help you tell which is which. Originally published in Selling Power.

Editions

 
How should I handle an angry customer?

How should I handle an angry customer?

Nobody likes to deal with an angry customer, but here are a few tips on how to handle a volatile situation — and possibly turn an angry customer into an opportunity. Originally published in Selling Power.

Editions

 
Selling is a high-stress profession. How do I cope?

Selling is a high-stress profession. How do I cope?

Understand why sales is so stressful and what you can do about it. Originally published in Selling Power.

Editions

 
How do you work a room?

How do you work a room?

Master networker and author of Effective Networking shares her secrets. Originally published in MBA Jungle magazine.

Editions

 
How can I prepare for a big presentation?

How can I prepare for a big presentation?

Sometimes you only get one shot, and failure is not an option. Here's how to prepare so you make the best presentation you possibly can. Originally published in Selling Power.

Editions


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